In Azure API Management, there are 3 built-in groups: Administrators, Developers and Guests. These groups are meant for the developer portal to do the authorization for developer accounts. Based on which group a developer account is in, the developer portal controls what APIs the developer can see. The groups have nothing to do with the actual access control of the API endpoints in APIM.
According to this document, the built-in groups are immutable. Their membership is managed by APIM. You can neither add or remove users to them nor modify the groups themselves. The subscription administrators are the members of the Administrator group. It used to be possible to add a user account to the Administrators group by assigning the Api Management Service Contributor role to it. But it is not the case anymore. The users you add in the APIM are the members of Developers group. The unauthenticated users of the developer portal fall under the Guests group.
Besides the built-in groups, there is a built-in Administrator account which is immutable as well. You can neither delete it nor change its properties. Its email address is the one that you input as the
Administrator email when you provision the APIM instance. There is no way for you to create or change other properties of this account, such as its first name, last name, or password etc. There is no UI for that. And if you tried to do it via the management API, you would get
HTTP 405 Method Not Allow error. So be careful to choose the Administrator email when provisioning the APIM instance.
In the situation where you really have to make changes to the built-in Administrator account, try to contact Azure Support then.